Your Privacy Is Our Responsibility
This policy explains in detail how your personal information is collected, used, and kept safe on the wlndb platform.
This privacy policy ("Policy") applies to users of the wlndb platform (wlndb.lat). It sets out our commitment and approach to protecting the personal data of Bangladeshi users. By using our services, you agree to the terms described in this Policy. Please read it carefully and contact us if you have any questions.
About Data Collection
We collect certain personal information when you register an account and use services on the wlndb platform. The sole purpose of this collection is to ensure the safe and effective operation of the platform.
1.1 Information You Provide Directly
Information you submit to us yourself includes:
- Name, mobile number, and email address
- Date of birth (for age verification — only users aged 21 and above may register)
- Payment details — such as your bKash, Nagad, Rocket, or Upay number, or bank account details
- Documents submitted for identity verification (national ID card or passport)
- Messages and queries sent when contacting us
1.2 Automatically Collected Information
When you browse or use the wlndb platform, certain information is collected automatically:
- IP address and browser type
- Device information (operating system, screen resolution)
- Session data and login date and time
- Browsing behaviour and preferences on the platform
- Information collected through cookies and similar tracking technologies
1.3 Information Received from Third Parties
We may sometimes receive additional information about you from payment processors, identity verification services, and fraud prevention providers. This information is used solely to ensure the security of the platform.
Purpose of Data Use
We use your information only for legitimate and necessary purposes. Your data may be processed for the following reasons:
2.1 Account Management
We use your information to create, verify, and maintain your wlndb account. Age verification, identity confirmation, and account security are part of this process.
2.2 Financial Transaction Processing
We use your payment details to complete deposits and withdrawals securely. Ensuring the security of transactions via bKash, Nagad, Rocket, Upay, and bank transfer is our priority.
2.3 Customer Support
Your contact information is used to assist you through our 24/7 live chat and email support.
2.4 Fraud Prevention and Security
We analyse your transaction and activity data to maintain platform integrity, detect suspicious activity, and meet anti-money-laundering obligations.
2.5 Service Improvement
We analyse anonymous statistics and usage data to improve platform performance and the user experience.
Important: wlndb never sells your information to third parties or shares it with other organisations for marketing purposes.
Cookies and Tracking Technology
The wlndb platform uses cookies and similar technologies to make your browsing experience smoother and more personalised.
3.1 Types of Cookies
- Essential cookies: These are required for the platform's core functionality — login sessions, security verification, and so on.
- Functional cookies: These help remember your preferences, such as language settings.
- Analytical cookies: These collect anonymous data to help us understand how the platform is being used.
3.2 Cookie Management
Most browsers provide options to control cookies. You can disable cookies from your browser settings. Please note, however, that disabling certain essential cookies may prevent some platform features from working correctly.
Data Sharing and Disclosure
wlndb follows a strict data privacy policy. However, in specific circumstances we may disclose your information to certain parties.
4.1 Service Providers
Trusted third parties engaged to operate our services — such as payment processors, IT infrastructure providers, and customer support tool suppliers — may have limited access to your information. All such parties are bound by strict confidentiality agreements and may only use data for the specified purpose.
4.2 Legal Obligations
We may disclose information where required by law, court order, or a legitimate request from a government authority. In such cases we always seek legal advice and make every effort to protect your rights.
4.3 Business Transfers
In the event of a future business merger or acquisition, user data may be transferred. We will notify you in advance in such cases, and your data will remain protected to the same privacy standards.
Data Security and Protection
wlndb has put the most up-to-date security measures in place to protect your data. We believe that earning user trust is our most important responsibility.
5.1 Technical Safeguards
- SSL encryption: All data transmission on the platform is secured with SSL/TLS encryption.
- Data encryption: Stored sensitive data — particularly payment and identity-related information — is kept in an encrypted state.
- Firewall and access controls: Our servers are protected by multi-layered security and only authorised personnel can access data.
- Regular security assessments: We conduct regular security tests to identify potential vulnerabilities.
5.2 Organisational Safeguards
Our staff are trained in strict privacy practices. Access to user data is limited on a need-to-know basis.
Please note: No transmission of information over the internet is completely risk-free. We are committed to the highest level of protection, but no system is 100% impenetrable. If you notice any suspicious activity related to security, please inform our support team immediately.
Data Retention Period
We retain your information only for as long as necessary. The retention period is determined based on the following factors:
- The period during which your account remains active
- Applicable legal obligations relating to the retention of financial transaction records
- Requirements for fraud prevention and dispute resolution
- Requirements under anti-money-laundering regulations
Even after an account is closed, we may be required by applicable law to retain certain data for a specified period. Once the required retention period has ended, we securely delete or anonymise your information.
Your Rights and Controls
You have certain important rights regarding your personal data. wlndb respects these rights and is committed to helping you exercise them.
7.1 Right of Access
You have the right to know what information of yours we hold. To make such a request, please contact our support team.
7.2 Right to Rectification
If your information is inaccurate or incomplete, you have the right to request a correction. You can make this change through your account settings or by contacting support.
7.3 Right to Erasure
In certain circumstances you may request the deletion of your data. However, we may be required by law to retain some information for a specified period.
7.4 Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. After receiving a request, we will respond within a reasonable time.
7.5 Data Portability
You have the right to receive the information we hold about you in a common, machine-readable format.
To exercise any of the above rights, please contact us. Once we have verified your request, we will respond with full transparency and promptness.
Protection of Children and Minors
wlndb provides services only to users aged 21 and above. We do not knowingly collect information from minors.
We verify age during the registration process. If we become aware that a minor has registered on the platform, we will immediately close that account and delete the associated data.
If you become aware that a minor has created an account on wlndb, please contact us.
International Data Transfers
wlndb is a platform built for the Bangladeshi market. For operational purposes, your information may in some cases be stored or processed on servers located in other countries.
For such transfers, we ensure that the receiving party provides adequate security measures and follows privacy protection practices equivalent to those in this Policy.
Changes to the Policy
wlndb may update this privacy policy from time to time. For any significant changes, we will display a notice on the platform and, where applicable, notify you by email.
Continuing to use the platform after changes have been made will be considered your acceptance of the revised policy. We recommend reviewing this page regularly.
The current version of this policy is effective from 2026.
Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. The wlndb privacy team will give your request the attention it deserves.
Contact the Privacy Team
Our Commitment to Protecting Your Data
wlndb believes that user privacy is a fundamental right. We protect your data using SSL encryption, fair play, and the highest security standards.
Our platform is committed to providing a safe and reliable environment — because your trust is our most valuable asset.